Responsible Gaming at ek3e

ek3e operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register for an account and participate in any form of gambling or sports betting activity on the ek3e platform. This policy applies equally to all players in Bangladesh — whether located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

At the point of registration, all new players are required to confirm that they meet the minimum age requirement. However, ek3e does not rely solely on self-declaration. As part of our Know Your Customer (KYC) identity verification process, every account is subject to age verification using government-issued documents such as a National Identity Card (NID) or passport. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended and any funds held will be returned after review.

ek3e recognises that underage gambling is a serious social harm. We invest continuously in detection systems designed to flag accounts where the registered user's behaviour or submitted documentation suggests they may not meet the minimum age requirement. Any account flagged in this way is immediately suspended pending investigation.

KYC Verification and Age Confirmation

Full account access — including the ability to make deposits, place bets, and request withdrawals — is contingent on successful KYC verification. During the KYC process, players are required to submit a clear photograph or scan of a valid government-issued photo ID confirming their full legal name and date of birth. ek3e reserves the right to request additional supporting documents at any stage if any doubt arises about a player's age or identity.

Self-exclusion is one of the most powerful responsible gaming tools available at ek3e. It allows a player to voluntarily restrict their own access to the platform for a defined period — or permanently — when they feel their gambling is becoming a problem or simply want to step away. ek3e makes this process as straightforward as possible because we understand that acting quickly when a problem arises can make a significant difference.

Types of Self-Exclusion

To request any form of self-exclusion, contact our responsible gaming support team at [email protected] with the subject line "Self-Exclusion Request" and your registered account username. Your request will be actioned within two hours of receipt. During an active self-exclusion, ek3e will not send any promotional materials or bonus offers to your registered email address.

Players who have self-excluded must not attempt to circumvent the exclusion by creating a new ek3e account. If ek3e identifies that a self-excluded player has opened a new account, that account will be closed immediately and any winnings accumulated after the self-exclusion was applied will be forfeited in accordance with our Terms & Conditions.

Setting personal financial limits is one of the most practical steps a player can take to keep gambling within a budget they are comfortable with. ek3e offers a comprehensive set of limit tools covering deposits, losses, and wagering activity. These tools are available to all registered players and can be configured at any time through your account settings or by contacting support.

Available Limit Types

• Daily Deposit Limit: Sets the maximum amount in ৳ that can be deposited to your ek3e wallet within any rolling 24-hour period.
• Weekly Deposit Limit: Sets the maximum total deposit across a rolling 7-day window.
• Monthly Deposit Limit: Sets the maximum total deposit across a rolling 30-day calendar window.
• Loss Limit: Caps the total net loss you can incur within a daily, weekly, or monthly period. Once the loss limit is reached, no further bets or casino wagers can be placed until the period resets.
• Wager Limit: Restricts the total value of bets you can place within a defined period, regardless of the outcome of those bets.
• Session Time Limit: Automatically logs you out of the ek3e platform after a defined period of continuous play — for example, 1 hour, 2 hours, or 4 hours — to encourage regular breaks.

How Limit Changes Work

Reducing any limit takes effect immediately upon confirmation. This design is intentional — if you decide to scale back your spending, that decision should be honoured at once without any waiting period. Increasing a limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit comes into effect. This gives you time to reconsider whether an increase is genuinely in your best interest.

Supported Payment Methods and Limits

ek3e's limit tools apply across all supported payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Regardless of which payment method you use for a given deposit, all deposits count toward your active limit. You cannot bypass a deposit limit by switching between payment providers.

Taking a break from gambling — even a short one — can help restore perspective, reduce impulsive decision-making, and give you space to evaluate whether your gaming habits are still enjoyable and within your control. ek3e provides structured time-out options at multiple durations to suit different needs.

Session Alerts and Reality Checks

ek3e displays session duration information while you are actively playing. After a continuous playing session of one hour, a reality-check notification is displayed reminding you how long you have been playing and prompting you to review your session activity. You can choose to continue playing, pause, or log out directly from the notification. These prompts cannot be permanently disabled, as they form a core part of our responsible gaming framework.

Cooling-Off Periods

A cooling-off period is a short-term account suspension designed for players who want to take a structured break without committing to a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, 7 days, and 30 days are available. During a cooling-off period, your account is inaccessible for all gambling activity, but your account data and any available balance are preserved and will be available when the period ends.

Automatic Session Timeout

As an additional safeguard, ek3e automatically terminates inactive gaming sessions after 30 minutes of inactivity. This prevents situations where a device is left unattended with an active gambling session open — an important protection for households where multiple people share a device. Players can also configure a shorter active session time limit through their account settings if they prefer a more restrictive boundary.

Problem gambling is not always easy to recognise, especially in its earlier stages. It can develop gradually and may present differently from person to person. ek3e believes that informed players are better placed to protect themselves, so we have compiled the following guidance to help you or someone you care about identify warning signs before they escalate into serious harm.

Common Warning Signs

• Chasing losses: Continuing to gamble — or increasing bet sizes — in an attempt to recover money that has already been lost.
• Preoccupation with gambling: Spending significant amounts of time thinking about gambling, planning the next session, or reliving past wins and losses.
• Gambling with money reserved for essentials: Using funds intended for rent, food, utilities, or family obligations to finance gambling activity.
• Concealing gambling activity: Hiding the extent of gambling from family members, friends, or colleagues, or lying about wins and losses.
• Inability to stop: Repeatedly attempting to reduce or stop gambling but finding it impossible to follow through on that intention.
• Borrowing money to gamble: Taking loans, using credit, or borrowing from family members specifically to fund gambling activity.
• Gambling to cope with stress: Using gambling as a way to escape personal problems, anxiety, depression, or difficult life circumstances.
• Neglecting responsibilities: Missing work, family commitments, or social obligations because of time spent gambling or recovering from gambling sessions.
• Irritability when not gambling: Feeling restless, anxious, or irritable when attempting to cut down or when unable to access gambling platforms.

If you recognise several of these signs in your own behaviour or in someone you know, we strongly encourage you to take the self-assessment below and to reach out to our support team. Early intervention makes a meaningful difference, and there is no judgement at ek3e — only support.

The following questionnaire is adapted from internationally recognised problem gambling screening tools. Answer each question honestly, reflecting on your gambling behaviour over the past 12 months. There are no right or wrong answers — this is purely for your own reflection.

If you answered yes to one or more of the questions above, your gambling habits may be worth examining more closely. If you answered yes to three or more, we strongly encourage you to contact our responsible gaming team or take a break using one of the tools described on this page. Seeking help is not a sign of weakness — it is the right decision.

If you feel that gambling is causing harm to you or to people around you, the most important step is to talk to someone. ek3e's support team is available 24 hours a day, seven days a week, throughout the year. We are trained to handle responsible gaming concerns with sensitivity, confidentiality, and without judgement. There is no minimum threshold of harm you need to have experienced before reaching out — if something feels wrong, please contact us.

How to Contact ek3e's Responsible Gaming Team

The fastest way to reach us is via email at [email protected]. Please use the subject line "Responsible Gaming — [Your Username]" so that your message is routed immediately to the correct team. You can request any of the following in the same message:

• Setting or adjusting a deposit limit, loss limit, or wager limit
• Activating a cooling-off period or time-out
• Requesting a temporary or permanent self-exclusion
• Requesting a full activity statement covering any date range
• Requesting closure of your account
• Simply talking through concerns about your or someone else's gambling

For Friends and Family Members

If you are concerned about the gambling habits of a family member, spouse, or close friend, ek3e can provide guidance on how to approach the conversation and what steps can be taken. In certain circumstances — for example, if the account holder has given written consent — we may also be able to discuss account-level protections with a trusted family contact. Please email [email protected] for guidance.

We also recommend keeping open and honest conversations within the household about gambling activity. Problem gambling affects not just the individual but also those closest to them. Addressing it early, as a family, leads to better outcomes for everyone involved.

Responsible gaming is not an afterthought at ek3e — it is a foundational principle that shapes how we build the platform, how we train our support team, and how we interact with our player community across Bangladesh. We believe that a sustainable online gaming platform is one where players feel safe, informed, and genuinely in control of their experience.

Responsible Gaming by Design

Every feature released on the ek3e platform is reviewed for its responsible gaming implications before launch. This includes how bonuses are structured, how game interfaces are designed, and how marketing communications are framed. We do not design features intended to encourage players to gamble beyond their means, and we do not use urgency tactics in our promotions that pressure players into impulsive decisions.

Staff Training

All ek3e support staff complete responsible gaming training as part of their onboarding, with refresher training conducted regularly. This training covers how to identify warning signs of problem gambling in player behaviour, how to handle responsible gaming requests with sensitivity, and how to escalate concerns to senior team members when appropriate.

Proactive Monitoring

ek3e uses data monitoring tools to identify patterns that may indicate a player is experiencing gambling-related harm — such as sharp increases in session frequency, rapid escalation of bet sizes, or a pattern of deposit-immediately-followed-by-full-loss activity. When our monitoring systems flag a concern, a member of our responsible gaming team will make proactive contact with the player to check in and offer support tools.

Our Pledge to Players in Bangladesh

Whether you are a cricket betting enthusiast following the BPL or a casino player who enjoys evening sessions in Dhaka or Chittagong, ek3e wants your experience on our platform to be positive, controlled, and free from harm. We pledge to keep all responsible gaming tools freely accessible, to respond to all welfare-related contacts within two hours, and to always prioritise player safety over commercial interests when the two come into conflict.