Terms & Conditions for ek3e

By accessing, registering on, or using any feature of the ek3e platform (available at ek3e.net), you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the ek3e Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these terms, you must immediately cease using the platform.

These Terms & Conditions apply to all aspects of the ek3e platform including but not limited to: account registration and management, deposits and withdrawals, casino game play (live dealer, slots, virtual table games), sports betting (including cricket, football, and kabaddi markets), bonus and promotional offers, and customer support interactions.

ek3e may update these Terms & Conditions at any time and at its sole discretion. When material updates are made, ek3e will notify registered users via the email address associated with their account or through an in-platform notification. Your continued use of ek3e following the effective date of any revision constitutes your binding acceptance of the revised terms. It is your responsibility to review these terms periodically.

Use of the ek3e platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during which their account remains active:

• You are at least 18 years of age. ek3e enforces a strict minimum age requirement of 18 years. Underage gambling is illegal and harmful, and ek3e will immediately suspend any account found to belong to or be operated by a person under the age of 18.
• You are accessing the platform as an individual for personal, recreational purposes. Use of the platform for commercial gambling operations, syndicate betting, or on behalf of a third party is not permitted without express written authorisation from ek3e.
• You are not accessing the platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your responsibility to determine whether accessing ek3e is lawful in your location before doing so.
• You have not previously been self-excluded from ek3e or had your account permanently closed by ek3e for a terms violation.
• You are acting in your own name and are the beneficial owner of the funds used for deposits. Accounts may not be used to process funds on behalf of third parties.

ek3e reserves the right to request KYC (Know Your Customer) identity verification documents at any stage of the account lifecycle — including at registration, prior to withdrawal approval, or following any account activity that triggers a compliance review. Failure to provide satisfactory documentation within the specified timeframe may result in account suspension.

Each individual may hold only one registered account on ek3e. Duplicate accounts — whether created under the same name, email address, device, IP address, or payment method — are strictly prohibited. Where duplicate accounts are identified, ek3e will close all but the original account and may void any bonuses or winnings associated with the duplicate.

Registration Requirements

When registering an account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, valid email address, and a contact number. You agree to promptly update your account details if any of this information changes. ek3e is not liable for any loss arising from your failure to maintain current account information.

Login Credentials and Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. ek3e will never request your password via email, live chat, or any other communication channel. If you believe your account has been accessed without your authorisation, you must notify ek3e immediately at [email protected] and change your password without delay.

• Use a strong, unique password that is not reused across other platforms.
• Enable two-factor authentication (OTP) if available on your account for additional security.
• Log out fully from shared or public devices after each session.
• Monitor your account's session activity log regularly for any unrecognised logins.

ek3e accepts no liability for losses resulting from your failure to maintain adequate account security, including sharing credentials, using weak passwords, or failing to log out from shared devices.

Single Account Policy

Operating multiple accounts for the purpose of claiming multiple welcome bonuses, exploiting promotions, or circumventing any restriction placed on an existing account is a serious violation of these terms. ek3e employs technical and manual detection methods to identify multi-accounting and reserves the right to confiscate funds and permanently ban associated accounts without prior notice.

All deposits and withdrawals on ek3e are processed in Bangladeshi Taka (৳). ek3e supports the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The availability of specific payment methods may vary and is subject to change. ek3e will communicate any material changes to supported payment channels with reasonable notice.

Deposits

• The minimum deposit amount is ৳200 for mobile money methods (bKash, Nagad, Rocket, Upay).
• Deposits are generally credited to your ek3e account instantly upon successful confirmation from the payment provider.
• ek3e does not charge a fee for processing deposits; however, your payment provider may apply their own transaction fees which are your responsibility.
• Only deposit funds that belong to you. ek3e does not accept deposits from third-party accounts.
• ek3e reserves the right to refuse or reverse any deposit that cannot be verified or that triggers a compliance or fraud alert.

Withdrawals

• Withdrawals will only be processed to a payment method previously used to deposit into your ek3e account, or to a verified account belonging to you.
• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• bKash and Nagad withdrawals are typically processed within 30 minutes of approval. Bank transfer withdrawals are completed within 1–3 hours under standard conditions.
• ek3e may require full KYC identity verification to be completed before processing a withdrawal. This is a standard anti-fraud and anti-money-laundering measure.
• Withdrawals of bonus funds are subject to the wagering requirements specified in the applicable promotion terms. Bonus funds that have not met wagering requirements cannot be withdrawn.
• ek3e reserves the right to delay processing any withdrawal pending a compliance, fraud, or responsible gaming review.

ek3e offers various promotional bonuses to eligible players from time to time, including but not limited to welcome deposit match bonuses, free spins, reload bonuses, cashback offers, BPL season promotions, Eid match bonuses, and loyalty programme rewards. All bonuses are subject to the specific terms stated at the time the offer is communicated, which shall be read alongside and take precedence over these general bonus terms where there is any conflict.

General Bonus Rules

• All bonuses are subject to a wagering requirement unless explicitly stated otherwise. The applicable wagering multiplier will be stated in the individual promotion terms.
• Bonus funds are credited to a separate bonus balance. Real money funds are used before bonus funds in most gameplay scenarios unless the platform specifies otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash prior to meeting all applicable wagering requirements.
• ek3e reserves the right to withdraw a bonus offer at any time prior to it being claimed by an eligible player.
• Bonuses are intended for recreational play. Any pattern of wagering designed to exploit or abuse bonus terms — including low-risk hedging, arbitrage, or coordinated play — will be treated as bonus abuse and may result in forfeiture of the bonus and associated winnings.
• ek3e may impose game contribution weightings — for example, slots may contribute 100% toward wagering requirements while live table games contribute a lower percentage. Applicable weightings are stated in individual promotion terms.

Bonus Expiry

All bonuses and free spins are valid for a specified period from the date of credit. Unused bonus funds or free spins that expire before wagering requirements are met will be forfeited without compensation. It is the player's responsibility to track bonus expiry dates.

All games available on ek3e are provided by licensed and internationally certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. Each game is governed by its own set of rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing wagers.

Random Number Generation

All virtual casino games (slots, virtual table games, crash games) use certified Random Number Generator (RNG) technology independently audited by recognised testing laboratories. RNG certification ensures that all game outcomes are genuinely random, unbiased, and not subject to manipulation by ek3e or any third party. Live dealer games are run from real studios with physical equipment — the outcome of live dealer rounds is not determined by software RNG.

Technical Malfunctions

In the event of a technical malfunction, disconnection, or system error during a game round, ek3e and its game providers reserve the right to void the affected round and return the stake to the player's account. Where a game round has been fully completed and settled by the game engine prior to a reported malfunction, the settled result stands. ek3e's decision on malfunction disputes is final subject to the dispute resolution process below.

Sports Betting Rules

Sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and other sports — are governed by ek3e's Sports Betting Rules, which are incorporated by reference into these Terms & Conditions. Key principles include:

• Bets accepted before a match or event are binding once confirmed, subject to ek3e's right to void markets under extraordinary circumstances (match abandonment, rule breaches, integrity concerns).
• In-play bets are subject to a short acceptance delay to prevent exploitation of real-time data advantages.
• ek3e reserves the right to limit maximum bet stakes on any market at its discretion.
• Settlement of sports markets follows official result sources. In the case of a disputed result, settlement will be based on the official governing body's final ruling.

The following conduct is strictly prohibited on the ek3e platform. Any player found engaging in prohibited conduct may have their account suspended or permanently closed, funds confiscated, and may be reported to relevant authorities where legally required.

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, misrepresenting age, or impersonating another person.
• Money Laundering: Using the platform to layer, integrate, or otherwise process funds derived from illegal activity. ek3e actively monitors transactions and cooperates fully with law enforcement where required.
• Collusion: Coordinating with other players in live casino games or sports betting markets to gain an unfair advantage, including chip-passing in poker variants or coordinated sports market manipulation.
• Bonus Abuse: Opening multiple accounts, using third-party accounts, or employing any strategy designed to claim bonuses in excess of those available to a single player, or to exploit wagering requirements through low-risk hedging.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any automated software to play games, place bets, or perform account actions without genuine manual player input.
• Hacking and System Interference: Attempting to access, modify, or interfere with the ek3e platform, its servers, databases, or connected systems in any unauthorised manner.
• Exploitation of Errors: Knowingly exploiting a software bug, odds pricing error, or game malfunction to generate profit. Any winnings derived from a known error will be voided.
• Underage Gambling: Accessing or using the platform while under 18 years of age, or knowingly facilitating access by an underage individual.

Either party — the player or ek3e — may initiate the closure of a player account, subject to the conditions set out below.

Player-Initiated Closure

Any player may request closure of their ek3e account at any time by contacting [email protected]. Upon receiving a valid closure request, ek3e will process the closure within 48 hours. Any remaining real-money balance at the time of closure will be returned to the player via their last-used verified withdrawal method, provided all outstanding wagering requirements on active bonuses have been assessed. Bonus funds that have not met wagering requirements will be forfeited upon voluntary account closure.

Self-Exclusion

Players who wish to close their account for responsible gaming reasons may request self-exclusion. A self-excluded account is permanently closed and cannot be reopened. ek3e will make all reasonable efforts to ensure a self-excluded player cannot re-register. Self-exclusion requests are prioritised and processed as urgently as possible — contact [email protected] marked "Self-Exclusion Request" for the fastest handling. Players who have self-excluded will not receive any further marketing communications from ek3e.

ek3e-Initiated Closure

ek3e reserves the right to suspend or permanently close any account at its discretion, including where:

• A violation of these Terms & Conditions has been identified or is reasonably suspected.
• The account holder has been identified as under 18 years of age.
• Account activity triggers anti-fraud, anti-money-laundering, or responsible gaming protocols.
• A regulatory or legal obligation requires account closure or fund freezing.
• The account has been inactive for an extended period (inactivity terms will be communicated separately).

Where ek3e closes an account due to a terms violation involving fraud, money laundering, or bonus abuse, ek3e reserves the right to withhold some or all of the account balance pending investigation. In all other cases of ek3e-initiated closure, any verified real-money balance will be returned to the player within a reasonable timeframe.

Dispute Resolution

If you have a complaint or dispute regarding any ek3e decision — including game outcome disputes, withdrawal delays, or account actions — you should first contact [email protected] with full details of your dispute. ek3e aims to resolve all disputes within 5 business days. If you are not satisfied with the resolution provided, you may escalate the matter in writing to our senior compliance team via the same email address, marked "Formal Dispute Escalation".